🍸 Ace of Service Episode 6 Is Live

Full Episodes, Restaurant Coaching, Free On YouTube

August 29, 2025

Happy Wednesday,

Episode 6 of Ace of Service is now live — and this one proves the principles of great service work anywhere.

Jess heads to Waxology WeHo, a full-body waxing salon in West Hollywood. Owner Amy is talented and authentic, but between staffing struggles, locked doors, and missed opportunities at the front of house, the guest experience wasn’t as smooth as it should be.

From the consultation chair to the product wall, Jess shows Amy and her team how to create “moments of truth” — the small interactions that shape a guest’s opinion of your business.

If you missed earlier episodes, here’s the series in a sentence:

Created by Marcus Lemonis, Ace of Service follows our co-founder and head coach Jess Rowland as he coaches businesses across the country to elevate service, build stronger teams, and grow revenue — by shifting how they treat their guests.

🎬 Ace Of Service Episode 6:
Waxology WeHo

💡 What you’ll learn in this episode:

  • Why locking your doors could be locking out revenue

  • The concept of moments of truth — and how to win them every time

  • How to stop apologizing and start creating effortless experiences

  • Why staffing the right roles unlocks growth (and guest connection)

  • Turning authenticity and commitment into efficiency that scales

From long signs nobody read to product shelves nobody was selling, Jess helped Waxology streamline service and make guests feel seen.

And when he returned?

The doors were open, a new team member was hired, and product sales were flowing.

And hit subscribe — new episodes will launch every week.

See you in the comments,

Brandon Romaine

The Restaurant Launch

PS — Want to work with Jess?

Spots are opening for next month — but they fill up quickly — so hop on a call and let’s see if we can help before he’s booked up.