🍸 Stop Making This Training Mistake

Your weekly lesson and tactical reminders inside.

April 16, 2025

Happy Wednesday, Hospitality Heroes!

(Still workshopping that 😅)

In today’s lesson Brandon is teaching us the “Train The Trainer System” for restaurant owners.

And we even have a YouTube video version of the training for you 👇

Train The Trainer System For Restaurant Owners

You can watch the full video training on YouTube, or keep scrolling for a breakdown of Brandon’s lessons below.

🍸 Brandon’s No-BS Service Lesson:
Train The Trainer System

If you or your managers are still doing all the training yourselves—let’s fix that.

Because here’s the truth:

❌The best restaurants don’t rely on managers to do all the training.

✅ They build a system where the team trains the team.

That’s what I’m breaking down in today’s video.

But here’s the short version:

Step 1: Stop thinking all your best servers should be your trainers.

A lot of great servers are terrible trainers.

You want the ones who love helping people.

The ones who light up when they’re explaining something.

The ones that other servers already go to for help.

That’s your future coach.

Step 2: Teach them to train by asking questions.

Here’s our golden rule:

Trainers aren’t there to lecture—they’re there to coach.

So every trainer has to ask at least two questions before giving feedback.

Stuff like:

  • “What would you say if someone orders a margarita?”

  • “What’s missing from Table 12’s setup?”

  • “What’s the difference between the prime rib sandwich and the chicken sandwich?”

This makes the trainee think—and the trainer sharpen their own skills.

And we flip it around: every trainee has to ask 5 questions a shift too.

Step 3: Make it clear: coaching never ends.

Training stops. Coaching doesn’t.

Even your 10-year vet should be getting coached by someone on the floor.

This is how you build a team that actually gets better every week—without adding more training shifts or meetings.

Step 4: Add monthly “recertifications.”

Have each server serve you or a manager once a month.

No food or water needed—just greeting, verbiage, order taking.

You can coach in real time or after the run. Either works.

What matters is they know someone’s watching—and improving them.

If you do this right, you’ll start to notice something…

Your staff starts holding each other accountable.

Your managers finally get to focus on big-picture stuff.

And the new people?

They level up fast—without burning anyone out.

Want us to raise your sales by 10-20% in just 56 days…guaranteed?

🚀 Tactical Reminders:

Our Last Three Lessons:

You can read the rest of the past lessons here.

Mike Romaine

Chief Email Ninja at The Restaurant Launch (TRL)

When you’re ready, here are 2 ways we can help:

1) Servers - Referral Program: We’re working on something fun for servers and bartenders. Keep your eyes peeled. 👀 
2) Owners - FOH Service Training: We Guarantee We Can Raise Your Sales By 10-20% in 56 Days