🍸 The #1 Mistake That Kills Guest Retention

It's only impressive if everyone is doing this.

August 04, 2025

Happy Monday, Hospitality Ninjas. 🥷 

Every week we share more than a dozen tips, tactics, and frameworks to help you level up your team’s service and train a crew of ninja level servers.

But I know life is busy — so I convinced our team to curate the top resources for you every single Monday.

No need for mindless social scrolling. 🍸

Free TRL August Masterclass:
Turn Chaos Into Consistency 🍽️🥷

On Tuesday, August 26th, we will be hosting a free LIVE masterclass breaking down:

  • Why most sequence training fails—and how to create one that your team actually follows

  • The 7 critical touchpoints in a perfect service sequence that maximize sales and guest satisfaction

  • How to coach your team on execution without micromanaging.

  • How to fix broken sequences in real time—and turn “order takers” into hospitality pros

  • The secret to making upsells natural, so your servers sound confident (not pushy)

Mike Romaine

Chief Email Ninja at The Restaurant Launch (TRL)

PS — A few spots with our head trainer, Jess Rowland, are still open — but they fill up quickly — so hop on a call before he’s booked up.