🍸 TRL Weekly: Stop Asking People This...

Your weekly lesson and tactical reminders inside.

July 21, 2024

Happy Sunday, future server/bartender millionaire.

In today’s lesson Brandon teaches us why we need to stop asking people “Are you ready to order…?” and what we should do instead.

Our Last Three Weekly Lessons:

You can read the rest of the past weekly lessons here.

Saying “are you ready to order?” or any variation of that is RUSHING the guest.

It is also making THEM feel like THEY are inconveniencing YOU if they aren’t’ ready.

AND it leads to them NOT wanting to ask you any questions!

Some servers don’t like being asked questions, but I promise that when they ask you more questions, they tip you MORE.

(Keep in mind you can combine some of them together. And I’ll show you how in the follow up section.)

“What questions do you have for me?”
“What may I describe?”
“What are you deciding between?”
“What are we thinking?”
After you asked once or twice before - “A few more minutes?”
After you asked them 2-3 times - Come up with signal:
1. “Flag me down!” or “leave your menus on the edge and that will be my sign that you are ready! No rush!”

You might also be saying “Did you have questions for me?”, but THAT NEVER WORKS!

Make the switch and use assumptive language.

“What questions do you have for me?” is 10x better.

Combine options 1 and 2 back to back.

“What questions do you have for me, what may I describe?”

Start with option 1, 2 or 4 then PAUSE and if they say “um” or they seem unsure, then use question 3!

Never avoid them asking you questions. Invite the questions!

The more comfortable they are asking you questions, the more they like you and the more they TIP YOU.

That’s all for week seventeen.

See you next week,

The Restaurant Launch Team